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COVID-19

To our Elle Karayan supporters,

You, along with our dedicated team and partners, are the heart behind this business. The diasporic stories and the stories of our weavers, enthusiasm, and support for one another inspire us every day. Now and always, we are committed to the well-being, health, and safety of our wonderful community.

We’re all in this together and with that in mind, we’re helping to flatten the curve through work at home for our team with a prohibition on work travel. Our office is being rigorously cleaned and disinfected.

We know this is an extraordinarily difficult time in the world right now. But we believe in resilience as inspired by our ancestors and the many generations that have kept this weaving tradition up to this present time. In response to COVID-19, we are being flexible with some of our policies.

Shipping
Our team is busy with your order, but please note that our carrier partners are currently experiencing a larger than normal package volume. As a result, we cannot guarantee order delivery times, but please know that we’re working to deliver to your items as soon as possible. We have limited the schedule of fulfillment to once week (typically on Fridays) to keep our staff safe. 

Returns:
We’ve extended our return policy. Effective March 20th, eligible* items will be authorized for return within 60 days of delivery. *Items must be unwashed with tags attached. Final sale items are excluded. 

We are a community founded on cultural love and support. We continue to welcome you into our community to share these woven stories in the days to come. Please join us in shaping our community’s conversation and share your thoughts over on our social channels. Together, we’ve got this!

With love,

Elle Karayan Tribe